NTV Standard Support - Annual
Annual customer-assistance plan for organizations that need occasional guided technical help.
Included scope
- Six customer-assistance hours during the annual term.
- Ticket and email assistance plus configuration and setup guidance within scope.
- One annual service review.
- Two-business-day response target during NTV business hours.
Product terms
- Hours are available during the annual term and do not roll over unless the approved order states otherwise.
- Response times are service targets during NTV business hours, not guaranteed resolution times.
- Custom development, major projects and work beyond the included hours require separate approval and pricing.
Annual customer-assistance plan for organizations that need occasional guided technical help.
Included scope
- Six customer-assistance hours during the annual term.
- Ticket and email assistance plus configuration and setup guidance within scope.
- One annual service review.
- Two-business-day response target during NTV business hours.
Product terms
- Hours are available during the annual term and do not roll over unless the approved order states otherwise.
- Response times are service targets during NTV business hours, not guaranteed resolution times.
- Custom development, major projects and work beyond the included hours require separate approval and pricing.