NTV Premium Support - Annual
Annual premium-assistance plan for organizations with higher operational dependency and faster response needs.
Included scope
- Twenty-four customer-assistance hours during the annual term.
- Priority incident coordination, workflow assistance and limited integration troubleshooting within scope.
- Quarterly service reviews.
- Four-business-hour response target during NTV business hours.
Product terms
- Hours are available during the annual term and do not roll over unless the approved order states otherwise.
- Response times are service targets during NTV business hours, not guaranteed resolution times.
- Custom development, major projects and work beyond the included hours require separate approval and pricing.
Annual premium-assistance plan for organizations with higher operational dependency and faster response needs.
Included scope
- Twenty-four customer-assistance hours during the annual term.
- Priority incident coordination, workflow assistance and limited integration troubleshooting within scope.
- Quarterly service reviews.
- Four-business-hour response target during NTV business hours.
Product terms
- Hours are available during the annual term and do not roll over unless the approved order states otherwise.
- Response times are service targets during NTV business hours, not guaranteed resolution times.
- Custom development, major projects and work beyond the included hours require separate approval and pricing.