NTV Priority Support - Annual
Annual priority-assistance plan for organizations that need more frequent operational support.
Included scope
- Twelve customer-assistance hours during the annual term.
- Priority ticket handling and assistance with configuration, setup and permissions within scope.
- Quarterly service reviews.
- Next-business-day response target during NTV business hours.
Product terms
- Hours are available during the annual term and do not roll over unless the approved order states otherwise.
- Response times are service targets during NTV business hours, not guaranteed resolution times.
- Custom development, major projects and work beyond the included hours require separate approval and pricing.
Annual priority-assistance plan for organizations that need more frequent operational support.
Included scope
- Twelve customer-assistance hours during the annual term.
- Priority ticket handling and assistance with configuration, setup and permissions within scope.
- Quarterly service reviews.
- Next-business-day response target during NTV business hours.
Product terms
- Hours are available during the annual term and do not roll over unless the approved order states otherwise.
- Response times are service targets during NTV business hours, not guaranteed resolution times.
- Custom development, major projects and work beyond the included hours require separate approval and pricing.